Olivo

Our conversational AI platform

Olivo, our cloud platform powered by domain-specialized Large Language Models (LLMs), revolutionizes the insurance value chain. It enhances the performance of underwriters, agents, and brokers, offering conversational AI that adapts to the evolving needs of the insurance market and stimulates daily operations with advanced, contextualized interactions.

Making Your Insurance Business Work Better

For Brokerages

Increase consumer satisfaction, improve overall digital experience, lower operating costs as well as accelerate sales cycles and reduce abandonment by engaging website visitors, thus increasing conversion rates.

 

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For Insurers

Increase consumer satisfaction and improve overall digital experience, lower operating costs in the call centers by streamlining the underwriting and claims insurance processes through real-time data gathering.

 

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AI Platforms

customer journey

Step 1: Client meets Olivo

Clients learn about different types of insurance and what product best suits them. They answer a brief series of personal questions (age, status, etc.). They can even get an approximate quote from Olivo.

Step 2: Broker collects info

Brokers get access to all client information that is collected through conversations with Olivo through a personal dashboard that keeps track of leads. Sentiment Analysis is used to measure the satisfaction and interest of clients.

Step 3: Close the deal

Clients can decide to get in contact with a broker at any time. A follow-up, such as a video call, is then set up instantaneously through which brokers can help, advise and guide clients in picking the best insurance products and companies for them.

THE CLIENT PROCESS

Start a conversation

The client contacts our chatbot Olivo online or by phone, anytime and anywhere.

Answer Olivo’s questions

Olivo asks the client all the questions necessary to get their optimal customised quotes.

Get a quote instantly

Based on their answers, Olivo offers the client multiple quotes from which to choose from.

Contact a broker

Brokers can help, advise, and guide clients in picking the best insurance products for their needs.

Get insured

Brokers complete the submission process with the client.

Our Products

OlivoBot

conversational ai agent

Transform the insurance experience with OlivoBot — allowing easy navigation of the quotation processes through voice interactions with Olivo, and at any point, seamlessly transition to a Form view for rapid completion. OlivoBot extends its functionality to empower clients, allowing them to view and update information on existing contracts and reach out to agents at their convenience for personalized support.

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OlivoLive

communication platform

Elevate customer engagement with OlivoLive — integrating conversational AI into our live chat platform. This innovative feature ensures a seamless handover from AI to human agents, facilitating comprehensive interactions through chat, video conferencing, and attachment sharing. The human agents can then efficiently finalize transactions, verify important documents, and access a version of the conversational AI for additional support when needed.

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OlivoEngage

CRM System

Revolutionize data management with OlivoEngage — providing brokers and clients with a concise and customizable visualization of conversations. Every interaction with Olivo generates a record in OlivoEngage, empowering brokers to make real-time modifications for optimal data management.

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OlivoAnalytics

Data analytics tool

Empower your insurance agents and brokers with OlivoAnalytics — designed for real-time interaction monitoring. Dashboards expose leads and granular form entries, eliminating data entry hassles for enhanced efficiency. The analytics platform grants brokers valuable insights into conversations, providing a streamlined approach to lead management and data visualization.

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0%
decrease in service costs
0%
boost in productivity
0x
reduction in response time

75% of customers expect a response within 5 minutes

Overcrowded call centers cost your business time and money. 

Koios Intelligence moves customers from IVR to profitable digital and messaging channels like web chat, SMS, email and WhatsApp, where Koios Intelligence and bots create better experiences and solve customer cases at scale – all powered by the most advanced AI engine in the industry.

Conversational AI is a cost-effective alternative to agent-assisted conversations. By analyzing customer messages in real time to understand intent, context, and sentiment, AI chatbots can deliver automated, human-sounding responses that mirror the conversation. Olivo allows you to answer your clients’ queries immediately, whether it be a quotation or any contract changes, and streamline all the back office operations through our call center application. This streamlines routine use cases (like order management, password resets, authentication, and payments), while helping human agents respond better and with higher quality.

75%

Solve customer cases faster with Olivo, our conversational AI

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Value chain

Pre-Purchase

Purchase

Post-Purchase

Claims

Pre purchase

Product Management

Product Development

Actuarial Process

Risk Management

Product Pricing

Regulatory Reporting

Product Recommendation

Pre purchase

Marketing

Lead Generation

Quote

Channel Support

Campaign

Upsell/Cross-Sell

Customer Advising

Purchase

Underwriting & Acquisition

Document Submission

Underwriting

Fraud Management

Policy Issue

Payments

Post-purchase

Policy Serving

Customer Queries

Policy Endorsements

Policy Renewals

Payment & Refunds

Agent Inquiries

Notifications & Updates

Claims

Claims Management

Claims FNOL

Claims Validation

Claims Assessment

Claims Adjudication

Claims Settlement

Subrogation & Recovery

Insurance verticals

Life

Automobile

Home

Health

Disability

Travel

BENEFITS

Lower expenses

Increased sales

Competitive pricing

Higher rates of automation

Improved customer experience

Increased customer engagement

Higher customer lifetime value

Full-Stack Enterprise Platform

Build locally, host anywhere

  1. Remain owner of your intellectual property and data.
  2. Train, validate and test your Chatbot with a user friendly interface.
  3. Koïos team supports you in personalizing your Chatbot to be aligned with your own vision.

Multichannel

  1. Deploy your Chatbot on any channel.
  2. We support Facebook Messenger, Slack, Cisco, Twilio and any API available on the market.
  3. Deploy a voice-enabled Chatbot on your call-center.

Acceleration

  1. Gain compliant insurance data with over 150,000 questions already gathered by the Koïos team.
  2. Koïos team helps your build your customized Chatbot in a matter of weeks.
  3. Koïos offers a graphical interface to train your bot with your own data.

NLU & Analytics

  1. Accelerate and automate the gathering of behavioral real-time data.
  2. Fine-tune the cross selling strategy and enhance retention and loyalty, while reducing marketing services costs.
  3. Track all conversations, active users, then assess the average conversation time and major metrics.

FEATURES

Ease of use

Augment your dataset to train our AI engines. Deploy in seconds using our Kubernetes recipe.

AI Stack

Artificial intelligence engines for classification, voice recognition and entity extraction – coupled with NLP techniques to extract structured data.

Security

Your information and conversations are confidential. Your discussions are encrypted.

Analytics

Visualize user behaviour with a pondered discussion tree. Use reports to improve continuously.

Portability

Deploy anywhere: Facebook, WhatsApp, GSM Network, Custom Web Widget or Mobile App.

Scalability

Scale horizontally using Cloud as a provider. Zero downtime rolling updates.

Discover what Olivo can do for you

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